Rating and Satisfaction Survey

Please kindly fill in this form, completing, at your discretion, the data 'Customer Name', 'Compiler' and 'Function' in the lower box. This survey is motivated not only by our interest to serve you better, whether by operational requirements laid down in accordance with ISO9001:2008 and ISO13485:2004 on the basis of which we adapt our system to a continuous quality improvement. Thanks in advance.

Customer Satisfaction with regard to our supplies and services

Note: 5=Very Satisfied - 4=Satisfied - 3=Somewhat Satisfied - 2=Partly Satisfied - 1=Not Satisfied
 

SALES Area

# Description of the satisfaction factors 5 4 3 2 1
1. Response time on your request for quotes
2. Average time for delivery of products / services
3. Value for money of our products / services
4. Quality of our website to find the information you seek
5. Quality of our business/marketing material (brochures, flyers,..)
6. Responsiveness and courtesy of our First Helpdesk
7. Quality and usefulness of our Social Media (Facebook, Twitter, Youtube)

TECHNICAL SUPPORT Area

5 4 3 2 1
1. Ability to respond to urgent requests
2. Detailed understanding of your request
3. Responsiveness and clarity of our help-desk/support Lab
4. Punctuality in delivery / supply of products / services
5. Effectiveness of the solution of products and services we delivered
6. Manuals and documentation provided with the products / services
7. Logistics and Shipping (quality packaging, times, costs, etc.)
8. After Sales Support (info via mail / phone, training, upgrades, etc.)
9. Management of reparation and /or returns of ware

ADMINISTRATION Area

5 4 3 2 1
1. Accounting (billing, compliance of price, etc.)
2. Payments (payment terms agreed, time, etc.)

QUALITY Area

5 4 3 2 1
1. Perceived overall quality of Microgate's products
2. Managing of your complaints and reports of problems

 

ANY ADDITIONAL SUGGESTION
Feel free to enter ideas and suggestions for the improvement of our Quality System.

 

YOUR DATA
The survey is anonymous, but it would help us to know your data:

Customer's Name
Compiler's Name
Function

 

 

 

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